Practical AI for Insurance Operations | Growing Happily Events

Artificial intelligence is reshaping the property insurance industry, but long-term success requires more than adopting new technology.

For insurance organizations, the opportunity lies in applying AI and intelligent automation to improve operations, accelerate claims workflows, strengthen policy intelligence, reduce manual effort, and deliver better experiences for policyholders.

Join Claims Connection Group and IBM for an executive-level discussion exploring how insurance carriers, agents, brokers, and operations teams are using practical AI solutions to modernize claims processes, improve decision consistency, automate repetitive workflows, and increase operational efficiency.

We'll examine how IBM watsonx AI, IBM Business Automation Workflow, and LEXXARI™ can support broader business transformation initiatives while creating measurable value across insurance operations.

This session will explore how organizations can align AI investments to real business outcomes, operational improvements, and customer service goals.

Whether you're responsible for claims operations, business transformation, customer experience, insurance process improvement, or technology strategy, you'll leave with practical ideas you can apply within your organization.

During this session, we'll explore:

How insurance organizations are moving from AI experimentation to measurable business outcomes
Practical opportunities to improve claims efficiency and reduce operational bottlenecks
Ways AI can support policy intelligence and more consistent coverage decisions
How workflow automation can eliminate manual processes and improve productivity
Real-world examples of AI creating value across insurance operations
Strategies for aligning business leaders and technical teams on AI transformation initiatives

Featured Experts

Mark Murphy

CEO & Founder | Claims Connection Group

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Sancia Matthyssen

ISV Build Ecosystem, AI Partnerships | IBM

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Steffi Diamond

Strategic Partner Executive | IBM

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Practical AI learning works best when it connects to everyday needs. That’s the heart of the 20-Min AI Habit series—small habits, simple prompts, and useful ways to build momentum. The first book focuses on time management and visibility at work.

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